Keyboards Support

No matter what model you have, pairing your ZAGG keyboard is easy. It should only need to be paired once. You can find instructions by watching the following video, or detailed step-by-step directions below. If the connection between your device and ZAGG keyboard is ever lost, repeat these steps.

 

1. Turn on your ZAGG keyboard. This can be done in one of two ways.

Either moving the power switch to the on position.

Or by pressing and holding the power button.

Note: If no light shows under the button after turning on your keyboard, most likely the battery in your keyboard needs to be recharged.

2. Ensure your device’s Bluetooth® is on. Be sure all other devices that accept a Bluetooth® signal are out of range or have Bluetooth^®turned off.

3. Press and hold your keyboard’s Bluetooth® key. The LED will flash blue indicating your keyboard is looking to pair with your device.

On devices with multi-pairing ability, press and hold either the 1, 2 or3 key.

4. In your device’s Bluetooth® menu, your device will display your particular ZAGG keyboard as an available pairing option. Select it and complete any other pairing steps based on your device.

5. Once paired, the light on the Bluetooth® key will stop pulsing and fade to off. If the keyboard doesn’t successfully pair after 60 seconds, it will abort the process. If this happens, repeat steps 3 and 4.

6. On keyboards with multi-pairing ability, repeat steps 4 and 5 using a different Bluetooth® key to pair to a different device. When paired with other devices, simply press or to toggle between them.

ZAGG makes it simple and easy for you to make a warranty claim to get a replacement!

Click here to check our warranty policy.

Having trouble identifying your device to find compatible products? Check out the helpful links below for info on identifying your device. For Apple users, Apple has great articles to help you find your model of iPhone or iPad. See below.

For iPads

Identify your iPad model

For iPhones

Identify your iPhone model

To find your iPad or iPhone model number on your device go to Settings > General > About. To the right of Model, you'll see the part number. To see the model number, tap the part number. See the link below for more information

Find the model number of your iPhone, iPad, or iPod touch

For Android users, it's a little different on each device, but the settings are typically very similar. Go to the Settings or Options menu on your phone, scroll to the bottom of the list, and check for an option titled About Phone, About Device,or similar. The device name and model number should be listed.

If you have a ZAGG Keyboard but don't know what kind, don't worry. Just by answering a couple simple questions we should be able to help you find what you have. You can click the pictures for a closer look.

Does your keyboard have a track pad? That's an easy one. If it does then you have the Pro Keys with Trackpad.

If yours does not have a trackpad but looks like this, then you have the regular Pro Keys.

If that's not it, just a few more questions. Is your keyboard one piece or can the case be removed from the base?

ZAGG has several keyboards that feature a detachable case. Scroll through the pictures below to see which one best matches your keyboard.

Slim Book Go Rugged Book Rugged Book Go

 

If your case does not detach from the keyboard, then you have one of the keyboards below.

 

Rugged Messenger	Messenger Folio

Please watch the video to see how to use the special function and hot keys for your ZAGG keyboard.